Policies and Procedures

Parade Homes is fully committed to safeguarding and promoting the welfare of all young people in our care. We recognise our legal and moral duty to protect children and young people from harm, abuse, exploitation, and neglect.

Our safeguarding policy is developed in accordance with the Children Act 1989 and 2004, Working Together to Safeguard Children 2023, and local safeguarding partnership procedures. The policy covers:

• Definitions of abuse and neglect
• Staff responsibilities and reporting procedures
• Designated Safeguarding Lead role and responsibilities
• Safer recruitment practices including DBS checks
• Whistleblowing and allegations against staff
• Information sharing with partner agencies
• Training requirements for all staff
• Policy review schedule (minimum annually)

Our full Safeguarding Policy is available to commissioners and placing authorities on request. For further information, please contact our Designated Safeguarding Lead.

Parade Homes is committed to protecting the privacy of all individuals whose personal data we process, including young people, staff, referrers, commissioners, and website visitors. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

We collect and process personal data necessary for the delivery of our services, including: names, contact details, dates of birth, health information, risk assessments, care plans, placement records, and safeguarding information.

Why we collect it

Personal data is processed for the purposes of: delivering supported accommodation services, safeguarding young people, complying with legal and regulatory obligations, communicating with commissioners and professionals, and improving our services.

How we protect it

We implement appropriate technical and organisational measures to protect personal data, including secure storage, access controls, staff training, and regular security reviews.

Your rights

Individuals have the right to access, rectify, erase, restrict processing, and port their personal data. To exercise these rights, please contact our Data Protection Officer at dpo@paradehomes.co.uk.

Parade Homes welcomes feedback and takes all complaints seriously. We operate a clear, transparent complaints procedure that is accessible to young people, families, professionals, and members of the public.

How to make a complaint

Complaints can be made verbally, in writing, by email, or by telephone. All complaints are recorded, acknowledged within two working days, and investigated thoroughly.

Investigation and response

Complaints are investigated by a senior manager who was not involved in the matter being complained about. A written response is provided within 20 working days. If the complaint is complex and requires additional time, we will inform you and provide an expected completion date.

Escalation

If you are not satisfied with the response, you may escalate your complaint to the Registered Provider. If the matter remains unresolved, you may contact Ofsted or the Local Government and Social Care Ombudsman.

Young people

Young people are informed of the complaints procedure on arrival and are supported to raise concerns. Complaints from young people are treated with the same seriousness and rigour as those from professionals.

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Parade Homes retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

Retention periods

• Young person placement records: retained until the young person reaches 75 years of age, in line with statutory requirements for looked-after children records
• Staff personnel records: retained for 6 years after the end of employment
• Safeguarding records: retained in line with local safeguarding partnership guidance
• Financial records: retained for 7 years
• Website enquiry data: retained for 2 years
• Referral data (where placement not accepted): retained for 3 years

Disposal

When data reaches the end of its retention period, it is securely disposed of using methods appropriate to the sensitivity of the data including secure shredding for paper records and secure deletion for electronic records.